Precautions for COVID-19/Coronavirus

***Kendal at Hanover Reopens to Visitors for Independent Living Residents*** 10/5/2020

Kendal at Hanover has reopened to visitors following a two-week period to test staff for COVID-19 who may have been exposed to two staff members who tested positive. Independent Living Residents may now have visitors. These visitors will still require screening at our Lyme Road entrance between the hours of 9 a.m. and 6 p.m. as described below.

At this time, outdoor/indoor social visitation with Health Center Residents resumes by appointment only by calling (603) 653-8552 or email Our Health Center is CLOSED to general indoor visitors as it follows guidance provided by the New Hampshire Department of Health & Human Services and CMS to lift various restrictions. Indoor Compassionate Care visitation may be authorized with advance notice by calling (603) 653-8552.

***Kendal at Hanover Closed to Visitors***

Kendal at Hanover is currently CLOSED to all visitors until further notice. For more information, please call (603) 643-8900. We are sorry for this inconvenience. 9/19/2020

Expanded Screening Questions for Visitors

If you are visiting Kendal at Hanover, the following questions will be asked as part of our COVID-19 screening.

  1. Do you have any of the following symptoms:
  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea
  1. Where are you travelling from? Please refer to notice dated July 31, 2020 below.
  2. Have you travelled internationally in the past 14 days?
  3. Have you travelled using mass transit by plane, train or bus within the past 14 days?
  4. Are you residing in a community where community-based spread of COVID-19 is occurring?
  5. Have you been in close contact with someone who is suspected or confirmed to have COVID-19 in the past 14 days?
  6. Do you have children any age in your household who have been informed of primary, secondary or tertiary exposure to COVID 19?
    • Primary Exposure: suspected or confirmed of having COVID-19
    • Secondary Exposure: exposed to a person suspected or confirmed of having COVID-19
    • Tertiary Exposure: in contact with a person who has been exposed to someone who is suspected or confirmed of having COVID-19
    • Do you have children any age in your household who have been asked to stay home from any school or college due to any illness?

Kendal at Hanover Visitors—Posted July 27, 2020—Effective Date: July 31, 2020

Important Information for Visitors from Outside of New England

The state has established specific travel guidelines for visitors to New Hampshire. This latest information can be found HERE . Our travel restrictions will follow the guidelines set by the New Hampshire Division of Public Health Services and established universal precautions.

Visitors traveling to Kendal at Hanover (KaH) by vehicle from outside of New England are asked to self-quarantine for 14 days prior to visiting if they are coming from COVID-19 risk levels of Orange or Red as determined by  the Global Epidemics website. This self-quarantine can take place at their home. Visitors from counties appearing in Green or Yellow do not require self-quarantine, but it is recommended prior to visiting.

Residents expecting visitors from outside of New England must contact Reception at least 24 hours prior to the visit. Residents are encouraged to use the Global Epidemics website to assess the risk of the area the visitor is traveling from, as visitors could be turned away at screening.

Visitors who travel to New Hampshire via mass transit (airplane, bus or train) are requested to self-quarantine in New Hampshire or other New England states for 14-days prior to arranging visits with residents. We will not be able to shorten the self-quarantine timeline for a visitor who has undergone a COVID-19 test due to challenges associated with the turnaround time for PCR COVID-19 test results.

At this time, visitors from within New England do not need to self-quarantine unless using mass transit or as required by other universal precautions.

Please contact our Receptionist at (603) 643-7000 if you have any questions.

Thank you, and be well.

July 10, 2020—Visitors Allowed After Screening

We are pleased to announce that we are now allowing visitors at Kendal at Hanover.

Since March, Kendal at Hanover has been closed to visitors. In May, we introduced a Phased Recovery Plan to help us map out the reintroduction of certain aspects of activities here, and earlier this week we felt comfortable opening to visitors – under specific guidelines. If you are planning a visit at Kendal at Hanover, please review this information and let us know if you have any questions.

Visitors must arrive between the hours of 9 a.m. and 6 p.m. to be screened at Reception before visiting with Independent Living residents. Our community common spaces remain closed to all visitors. This includes our Café, meeting rooms, and our Wellness/Fitness Center. Please understand that it may be necessary for us to change this with very little notice if we see increased COVID-19 numbers.

Please note that, per guidance by the New Hampshire Department of Health and Human Services, our Health Center is closed to all visitors, with the exception of scheduled outdoor visits. Visits with Health Center residents can be scheduled by calling (603) 653-8553.

During screening, visitors will be asked these questions:

  • In the past 14 days, have you experienced any of the following symptoms: Fever, runny or stuffy nose, sore throat, cough, shortness of breath, muscle aches, chills, severe fatigue, changes in taste or smell, nausea, vomiting or diarrhea?
  • In the past 14 days, have you traveled internationally, or domestically outside of New Hampshire, Vermont, or Maine, on public transportation (e.g. bus, train or plane), or have you been in any current COVID-19 hot spots including Arizona, California, Florida, Tennessee, or Texas? (subject to change)
  • In the past 14 days, have you been in close contact with someone who is suspected or confirmed to have COVID-19?

Guests answering “Yes” to any of these questions will not be allowed to visit.

In addition to screening, ALL visitors are required to follow these precautions while at Kendal at Hanover to ensure the health and well-being of our residents, staff, and visitors:

  • No more than four (4) visitors per apartment.
  • Masks must be worn at all times.
  • Visitors and residents must practice good social distancing and wash hands or use hand sanitizer regularly.
  • Visits are to take place in the resident’s apartment or outdoors.
  •  Visitors cannot take part in meetings or activities in any community spaces, indoor and outdoor, with other residents.

Please contact our Receptionist at (603) 643-7000 if you have any questions.

We would like to thank our residents and their families and friends for their continued patience as we continue to navigate through these difficult times. The past four months have been challenging, and we hope that now allowing visitors helps lift spirits.

Thank you, and be well.

April 11, 2020 – Reminder: Kendal at Hanover is Closed to All Visitors

We hope you and your family are well during these challenging times. We recognize that being separated from your family or loved one adds to this already stressful situation. However, we need to ask for your continued support NOT to make visits to Kendal at Hanover at this time. We closed the campus to all visitors on March 4, and we need to continue to emphasize our obligation to that restriction. This restriction is not only mandated by the state of New Hampshire’s Department of Health and Human Service but is being enforced out of an abundance of caution and the continued need to mitigate and reduce exposure to the virus. We have been very fortunate to keep COVID-19 out of our community to this point, and not having visitors on campus has played a major role in that success.

To be clear, visitation restriction includes any type of visit here on campus, both indoors and outdoors, and we strongly discourage meeting up on adjacent property. We must ask for your cooperation and understanding. We highly recommend the use of technology or calling loved ones to connect.

In further support of this effort, we will have staff stationed at the front entrance who will turn away visitors who do not need to be on our campus. We will allow visitors to bring groceries or other supplies, and they will be directed to the Reception area for that exchange. Lastly, some family members may be permitted if a loved one is receiving end-of-life care or other psychosocial needs based upon approval from the health services team and the Clinic.

To get the most up to date information, please refer to the resident website. We are posting daily video updates under the Coronavirus Alert tab to keep our residents informed.

We ask that you please share this message with other family or friends who may be inclined to visit.

Thank you and be well.


Residents and staff returning from trips outside of the Upper Valley have been asked to self-quarantine for 14-days upon their return. Self-quarantine is used for an asymptomatic person identified as possibly exposed to a suspected or confirmed COVID-19 case. It means the person who is in self-quarantine should be staying in their home. They can leave through the nearest exit to get exercise, but should not leave Kendal. Meals and mail are delivered, and the Health Center conducts wellness checks.

Out of an abundance of caution and with the increasing number of positive cases of COVID-19 in the Upper Valley, Kendal at Hanover will continue to screen all staff and vendors entering the Community until further notice.

March 14, 2020—UPDATE: Kendal at Hanover will be CLOSED to all visitors effective Sunday, March 15th at 8 p.m. This will remain in effect until further notice.

This measure is in response to Governor Chris Sununu’s and The Center for Medicare and Medicaid Services’ order to slow down the spread of COVID-19/coronavirus announced Friday evening. We are taking the additional precaution of closing our entire community. Limiting potential exposure through visitors is a critical element of keeping you well.

Update precautions include:

  • The Health Center will be closed to all visitors, including spouses and family from Independent Living.
  •  Health Center Residents will be asked to remain in the Health Center, in an effort to prevent exposure to the COVID-19/coronavirus.
  • The Health Services Team may allow visitation for residents receiving end of life care, or visitors necessary to provide for a resident’s psychosocial needs as determined by a licensed medical care provider. Call Nursing at 643-7001 for more information.

If you have questions on these precautions, please contact us

Thank you for your understanding and support as we work together to prevent COVID-19/coronavirus from entering our community. We will update our precautions if they change, or when they are no longer needed.


March 11, 2020—Kendal at Hanover is carefully monitoring COVID-19/coronavirus in the Upper Valley and across the nation. With confirmed cases in the Upper Valley, we have implemented specific precautions to safeguard our residents and staff.

We remain open to visitors; however, we have established the following steps out of an abundance of caution until further notice:

  • We are not providing tours. Requests to schedule tours at later dates may be made with the understanding that, Kendal at Hanover cannot anticipate how long our current precautions will be in place.
  • Visitors will be screened at Reception in our Community Center before visiting with our residents.
  • We have cancelled all group events and activities.
  • Our Farmhouse (guest lodging) is closed.
  • We have asked all staff and residents to self-report any airline travel in the past 14 days and any future travel plans to review if additional precautions may be necessary.
  • We provide continued education on preventative best practices to staff and residents, and constantly emphasize the importance of properly washing hands.
  • We also recommend social distancing; remaining away from settings where people are meeting, avoiding non-essential mass gatherings, and maintaining distance from others (about six feet) when possible.

If you have questions on these precautions, please contact us

Thank you for your understanding and support as we work together to prevent COVID-19/coronavirus from entering our community. We will update our precautions if they change, or when they are no longer needed.