Precautions for COVID-19/Coronavirus

March 11, 2020

April 11, 2020 – Reminder: Kendal at Hanover is Closed to All Visitors

We hope you and your family are well during these challenging times. We recognize that being separated from your family or loved one adds to this already stressful situation. However, we need to ask for your continued support NOT to make visits to Kendal at Hanover at this time. We closed the campus to all visitors on March 4, and we need to continue to emphasize our obligation to that restriction. This restriction is not only mandated by the state of New Hampshire’s Department of Health and Human Service but is being enforced out of an abundance of caution and the continued need to mitigate and reduce exposure to the virus. We have been very fortunate to keep COVID-19 out of our community to this point, and not having visitors on campus has played a major role in that success.

To be clear, visitation restriction includes any type of visit here on campus, both indoors and outdoors, and we strongly discourage meeting up on adjacent property. We must ask for your cooperation and understanding. We highly recommend the use of technology or calling loved ones to connect.

In further support of this effort, we will have staff stationed at the front entrance who will turn away visitors who do not need to be on our campus. We will allow visitors to bring groceries or other supplies, and they will be directed to the Reception area for that exchange. Lastly, some family members may be permitted if a loved one is receiving end-of-life care or other psychosocial needs based upon approval from the health services team and the Clinic.

To get the most up to date information, please refer to the resident website. We are posting daily video updates under the Coronavirus Alert tab to keep our residents informed.

We ask that you please share this message with other family or friends who may be inclined to visit.

Thank you and be well.


Residents and staff returning from trips outside of the Upper Valley have been asked to self-quarantine for 14-days upon their return. Self-quarantine is used for an asymptomatic person identified as possibly exposed to a suspected or confirmed COVID-19 case. It means the person who is in self-quarantine should be staying in their home. They can leave through the nearest exit to get exercise, but should not leave Kendal. Meals and mail are delivered, and the Health Center conducts wellness checks.

Out of an abundance of caution and with the increasing number of positive cases of COVID-19 in the Upper Valley, Kendal at Hanover will continue to screen all staff and vendors entering the Community until further notice.

March 14, 2020—UPDATE: Kendal at Hanover will be CLOSED to all visitors effective Sunday, March 15th at 8 p.m. This will remain in effect until further notice.

This measure is in response to Governor Chris Sununu’s and The Center for Medicare and Medicaid Services’ order to slow down the spread of COVID-19/coronavirus announced Friday evening. We are taking the additional precaution of closing our entire community. Limiting potential exposure through visitors is a critical element of keeping you well.

Update precautions include:

  • The Health Center will be closed to all visitors, including spouses and family from Independent Living.
  •  Health Center Residents will be asked to remain in the Health Center, in an effort to prevent exposure to the COVID-19/coronavirus.
  • The Health Services Team may allow visitation for residents receiving end of life care, or visitors necessary to provide for a resident’s psychosocial needs as determined by a licensed medical care provider. Call Nursing at 643-7001 for more information.

If you have questions on these precautions, please contact us

Thank you for your understanding and support as we work together to prevent COVID-19/coronavirus from entering our community. We will update our precautions if they change, or when they are no longer needed.


March 11, 2020—Kendal at Hanover is carefully monitoring COVID-19/coronavirus in the Upper Valley and across the nation. With confirmed cases in the Upper Valley, we have implemented specific precautions to safeguard our residents and staff.

We remain open to visitors; however, we have established the following steps out of an abundance of caution until further notice:

  • We are not providing tours. Requests to schedule tours at later dates may be made with the understanding that, Kendal at Hanover cannot anticipate how long our current precautions will be in place.
  • Visitors will be screened at Reception in our Community Center before visiting with our residents.
  • We have cancelled all group events and activities.
  • Our Farmhouse (guest lodging) is closed.
  • We have asked all staff and residents to self-report any airline travel in the past 14 days and any future travel plans to review if additional precautions may be necessary.
  • We provide continued education on preventative best practices to staff and residents, and constantly emphasize the importance of properly washing hands.
  • We also recommend social distancing; remaining away from settings where people are meeting, avoiding non-essential mass gatherings, and maintaining distance from others (about six feet) when possible.

If you have questions on these precautions, please contact us

Thank you for your understanding and support as we work together to prevent COVID-19/coronavirus from entering our community. We will update our precautions if they change, or when they are no longer needed.